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ONE ONLY AVAYA CCC 20 Seat Call Centre FOR SALE

 
Avaya IP Office, equipped to support the Compact Contact Center (CCC) application, is our leading customer service platform for small and medium businesses. CCC is a highly modular solution designed for companies that need a sophisticated solution to their customer service needs.
 
What's New With This Release
 A significant number of the new features within Compact Contact Center V5 increase the level of integration between IP Office and Microsoft CRM by providing greater flexibility in terms of reporting capabilities that empower businesses with the information they need to enhance any customer service operation. CCC V5 now supports Crystal Reports—an intuitive reporting toolkit that helps provide a fast, flexible way to transform and present data in Web and Windows applications for a dynamic, interactive end-user experience. In addition to the 75 existing pre-defined reports being converted into Crystal Reports format, the CCC V5 reporting package includes the ability to create three custom reports.
SOFTWARE INCLUDED

In addition to the 75 existing pre-defined reports being converted into Crystal Reports format, the CCC V5 reporting package includes the ability to create three custom reports.
 
Business Benefits
• Improve customer relationships—get the call to the right person as quickly as possible.
• Enhance agent productivity with the tools and management capabilities.
• Measure your customer service performance—always know how well calls are being handled.
 
Features
• Management by exception
• Customer Option
• Managing customer expectations
 
Improve customer relationships—get the call to the right person as quickly as possible.
 
By focusing on management by exception, CCC enables busy managers and supervisors to concentrate on other aspects of their responsibilities. Call Center View does the work and only informs the supervisor when a problem has or is about to occur. The comprehensive and highly professional graphical reports can be run over any period of time, and provide a detailed view of all contact center activity. The wallboard facility enables both fixed wallboards and pc-based wallboards to be deployed within the business, allowing managers to issue motivational and informational messages where they are most needed.
 
The wallboard facility enables both fixed wallboards and pc-based wallboards to be deployed within the business, allowing managers to issue motivational and informational messages where they are most needed.
 

CCC offers a full and comprehensive solution to the customer contact needs of small and medium-sized enterprises, by providing high-end contact center functionality, whilst retaining the ease of use and configuration that SME customers demand.

Compact Business Center is an entry-level management tool for small customer facing departments. It provides simple real-time and historical analysis for organizations who do business over the phone. Providing real-time graphs on up to three departments or hunt groups, and the entire system, managers can quickly what improvements might be made to improve their customer service.
 
Avaya IP Office Peripherals - Voice Mail Pro
SOFTWARE INCLUDED
Avaya IP Office VoiceMail Pro provides more advanced voice processing functionality for contact centers. It builds on the features and facilities offered by VoiceMail Lite and can be tailored to meet the individual needs of a business. Scaling from 2 to 30 simultaneous calls, VoiceMail Pro can handle the messaging requirements of small or medium organization. When used with a network of IP Office sites, VoiceMail Pro's centralized voice mail feature enables a central voice mail system to handle all sites' messaging needs.
 
 
 
VoiceMail Pro's centralized voice mail feature enables a central voice mail system to handle all sites' messaging needs.
 
 
 

VoiceMail Pro allows for message handling for individuals or groups, providing information to callers, assisting the operator during periods of heavy call activity and more by including a powerful voice processing system and an easy to use graphical user interface - the 'VoiceMail Pro Manager'. This application also allows VoiceMail Pro to dial back users, internally or externally, as soon as a voicemail message is left for them. It provides security, by prompting for a PIN code should a user wish to change their Forwarding or Follow Me number from an external telephone. The call flow can easily be customized, enabling customers to break out of a mailbox to speak to a receptionist or secretary.

Assisted Transfer allows transfer of a call to a destination, but allows the call to return to VoiceMail Pro automatically for other options should the called party be engaged, or not answer within a pre-determined time.

Personal Numbering offers users the ability to remotely turn their voicemail on or off, set their email forwarding , edit their call forwarding and follow me numbers. Together these actions provide a comprehensive Personal Numbering service for the user who needs to remain in contact regardless of their physical location.

Personal Numbering service for the user who needs to remain in contact regardless of their physical location.
 
 
 
Avaya Phone Manager / Avaya Phone Manager Pro PC SoftphoneAvaya IP Office makes it easy to equip every employee with advanced call handling capabilities. The Avaya IP Office PhoneManager application lets users control their telephones from their PCs. Information such as caller identification, number dialled by the caller, call history, and queue monitoring can be available to every employee.

Phone Manager is a software package that can be installed on as many PCs as required and acts purely as an ASSITANT to the telephone. It does not replace the telephone on the desk but empowers the user to gain greater features at the click of a mouse. Features that ordinarily would be ignored using a a complicated feature phone are now available using the GUI interface.
 
 
 
 
 

SOFTWARE INCLUDED

 
 
Voice Mail Pro to Email and Call Recording , Live Monitoring
SOFTWARE INCLUDED
 
 
 
Avaya To Microsoft Outlook Connections
Voicemail to Email.
Avaya To Microsoft Outlook Connections
 
 
 
 
Voice Mail Pro to Email and Call Recording , Live Monitoring
SOFTWARE INCLUDED
 
 
 
Avaya To Microsoft Outlook Connections
Voicemail to Email.
Avaya To Microsoft Outlook Connections
 
 
 
 
Voice Mail Pro to Email and Call Recording , Live Monitoring
SOFTWARE INCLUDED
 
 
 
Avaya To Microsoft Outlook Connections
Voicemail to Email.
Avaya To Microsoft Outlook Connections
 
 
 
 
Voice Mail Pro to Email and Call Recording , Live Monitoring
SOFTWARE INCLUDED
 
 
 
Avaya To Microsoft Outlook Connections
Voicemail to Email.
Avaya To Microsoft Outlook Connections
 
 
 
 
Voice Mail Pro to Email and Call Recording , Live Monitoring
SOFTWARE INCLUDED
 
 
 
Avaya To Microsoft Outlook Connections
Voicemail to Email.
Avaya To Microsoft Outlook Connections
 
 
 
 
AVAYA-IP500-Office
 
The Avaya ip400 IP Office Basic Package gives you everything you need to get started with Avaya IP Office. With robust traditional telephony features and VoIP compatibility, your business communications will be more efficient than ever.
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