NEC UNIVERGE SV9300 Telephone System for Enterprise

The UNIVERGE SV9300 Communications Platform (IP PBX)/PABX is a robust, feature-rich, Unified Communications enabled system that is ideal for Enterprise & Large-size businesses. It is designed to help solve today’s communications challenges and is built with your migration path in mind, so you can scale your communications as your business grows.

 

NEC UNIVERGE SV9300 phone system benefits

• Optimise business processes – accelerate decision making and shorten response times. Dramatically improving business performance by making your entire workforce more reachable wherever they are.
• Reduce costs – UC offers opportunities to lower your call costs by having your mobile act as an extension of your desk phone enabling you to take and make voice calls over your business IP network. Reduce your travel costs by replacing meetings with audio and video conferences.
• Improve collaboration – collaborate in real-time with softphone, video conferencing, document & application sharing and messaging technologies that allows true interaction regardless of distance.
• Improve customer service – simplify your message management and never miss a customer contact with feature-rich Unified Messaging solutions that direct all your voice, fax and e-mail messages into one inbox whether it’s Outlook, Notes, Groupwise or other.
• Enable staff mobility – mobility applications enable you to share the same features available on your desk phone with your mobile allowing you to be reachable via your office extension number no matter where you are. Moving desks is also simple with IP phones which allow you to easily log-on at any desk with your phone extension.
• Increase productivity – save time by having immediate access to your business information no matter where you are. Increase your efficiency with time-saving applications such as NEC’s Instant Messaging solution that is ideal for quick queries and enables you to hold multiple conversations at the same time.

The smart enterprise innovates by leveraging the best and most current information technologies, tools, and products. With NEC’s UNIVERGE SV9300 Communications Platform (IP PBX) / PABX, organizations are empowered by technologies which optimize business practices, drive workforce engagement, and create a competitive advantage.

 

NEC business phone systems cover a range of digital and IP phones, wireless phones, conference phones, and peripherals to suite business of all sizes and industries. The NEC SV9300 phone system is reliable, scalable, adaptable and easy to manage; built on cutting edge technology that supports voice, unified communications and collaboration, unified messaging and mobility.

 

Unify Your Communications, Messaging, and Collaboration

NECs SV9300 telephony platform and UCs applications empower user to dictate and manage how, when and where he/she wants to be reached via the desktop and mobile clients.  And with the help and inclusion of single number reach, an integrated softphone, call forwarding  and voice/video conferencing and collaboration you can ensure that your customers can reach whomever they need to, when they need to.

With the SV9300 phone system and UC applications, your employees retain ownership of their communications. They can set their schedule and their phone rings accordingly, also launch a meeting or customer service session and manage it directly from their desktop.

Make it Easy to Connect and Enhance Customer Experience

UC for Enterprise (UCE) Contact Center suite provides you with all the tools necessary to make each interaction between your customers and your business quick and easy. Between improved response times, reduced abandon rates, lower operating costs and increased revenues, both you and your customers will see a return on your investment with the installation of the SV9300 telephone system and the UCE Contact Center Suite.

The UCE Contact Center Suite offers:

Skills based routing cantered on the callers area code, caller ID, account code and auto attendant selection

The ability to set caller expectations with estimated time to answer and spoken queue depth information

Gives callers the option to request an immediate or scheduled call back when the wait time is over a certain time.

Custom announcements to callers in queue with useful information and offers callers the ability to reach the appropriate agent based on menus and selections

Customise your Solution by Industry:

Communications technologies should cater to your needs, not the other way around.

 

In Your Hotel or Motel

A hospitality environment presents the ultimate challenge for customer service employees, and the SV9300 telephony solution caters to these needs perfectly. With the demand for a mobile connected workforce growing in the hospitality industry; efficient communications are critical to maintaining high-quality guest services.

Hospital, Retirement Villages, Independent Living and Aged Care Facilities

Every Health Care administrator wants to streamline clinical workflows and enable better patient care. The SV9300 telephone system lets hospitals meet the challenges of healthcare information sharing head on. From managing the flow of the patients in the reception area, to ensuring that Doctors, nurses and staff can be reached from one phone extension wherever they may be in the hospital. The SV9300 phone system is a unique solution that reduces the administrative and process driven strains on your IT system, so your staff can get back to what they do best: caring for patients.

Government

State and Local Governments are simplifying the deployment, operations, and interoperability of their communications solutions. The SV9300 telephone system allows governments to both streamline communications and ultimately provide more connected end user experiences from any location across multiple devices, and improve enterprise telephony with advanced communications features all while running in your own secure, safe environment

Maintain IT efficiently

The NEC SV9300 Telephone System platform easily integrates with existing IT technology as a fully interoperable digital or IP system. The user friendly management interface streamlines system administration, giving your IT department one personalised portal to administer the entire communications system. Voice, Unified Communications, and Voicemail will all be managed from one central location.