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- Avaya CCR - Customer Service Supervisor License - 20 User (217657)
Avaya CCR - Customer Service Supervisor License - 20 User (217657)
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Avaya CCR - Customer Service Supervisor License - 20 User
The Avaya IP Office 500 - Customer Service Supervisor RFA 20 License (Part number: 217657) allows a supervisor to use IP Office Customer Call (up to 30 supervisors can be licensed on IP Office Customer Call Reporter) that enables service supervisors to track, measure and create reports also for agent (or a group of agents) productivity via a web browser interface - with IP Office Advanced Edition.
*Compatibility with IP500 and IP500 V2 systems / IP Office R5.0+
*Customer Service Supervisor gives user the reports they need to manage sales activities, judge the value of marketing campaigns and see how well agents are handling sales and service calls (about sales and service, which users can constantly monitor and measure how users are doing).
Avaya IP Office 500 - Customer Service Supervisor RFA 20 License, basically has an IP Office Customer Call Reporter (Customized reports / scheduled report delivery), a browser-based, drag and drop-application (provides real-time data on key statistics that help improve staff efficiency and improve customer relations)
*each license allows 1 agent to access a browser-based client that lets agents respond quickly to current conditions (Agents receive information on the number of calls on hold, in progress, lost, as well as the number of agents logged in and logged out).
Note: Avaya IP Office features and applications require entry of license keys (a unique 32-character codes based on the feature being activated and the serial number of the IP Office system's Feature Key dongle) into the system's configuration.
Avaya CCR - Customer Service Supervisor License - 20 User
Part# 217657
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