Avaya CCR - Customer Service Agent License - 20 Users (217653)

Avaya CCR - Customer Service Agent License - 20 Users

Enables 20 Customer Service Agent licence. Any employee who regularly fields calls relating to sales, service, billing, product information, etc., should be an IP Office Customer Service Agent. Each licence allows 1 agent to access a browser-based client that lets agents respond quickly to current conditions. Agents receive information on the number of calls on hold, in progress, lost, as well as the number of agents logged in and logged out.

Features:

• These licenses enable the configuration of users as CCR agents. Multiple license can be added for up to the maximum of 150 agents.

Avaya CCR - Customer Service Agent License - 20 Users

Part# 217653