Avaya IP Office 500 System Control Unit - Standard Edition IP Office 500 Base Module, Small Business Desktop CTI Telephony and Call Centre Services (700417207)

Additional applications, such as synchronizing voice mail messages in Microsoft Exchange e-mail InBox for easy message management; scheduling conferences, uploading documents for real-time viewing, and managing audio privileges for conference calls; and agent reporting and PC wallboards for call center environments can be added when needed. The Auto Attendant application enables callers to route their own calls to the relevant department/person without the need to speak to an operator/receptionist. Receptionists/operators can take advantage of the SoftConsole GUI application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management.

Avaya IP Office 500 is a modular, flexible design. The 4 universal slots house interface cards (Digital stations and Analog devices), and each interface card can also support a 'daughter' card (4 analog trunk and 2 or 4 port BRI), this design approach ensures cost effective, smooth growth.

Avaya IP Office is an intelligent communications solution specially designed to meet the communications challenges facing small and midsized businesses. Intelligent Communications for small and midsized businesses addresses basic telephony needs, leverages built-in convergence capabilities, and capitalizes on the robust unified applications to deliver intelligence to users and customers. IP Office provides solutions that simplify processes, streamline information exchange within systems to create simple and prosperous experiences for all.

By default the IP Office 500 control unit runs a subset of full IP Office functionality called IP Office Standard Edition. In this mode the IP Office 500 is restricted to a maximum of 32 users in the base control unit with no expansion. Embedded Voicemail, Phone Manager Lite/Pro/PC Softphone, SoftConsole, TAPI, SMDR and CBC are supported, as well as SIP trunking (through optional licenses) and IP DECT. IP Office Standard Edition does not support voice networking (H.323 or SCN) or advanced applications (Voicemail Pro, CCC, Conference Center, etc). This restriction can be removed by adding an IP Office Professional Edition Upgrade license to the configuration.

P Office 500 supports 2 to 272 users and up to 4 T1/E1 lines (96/120 channels), 32 ISDN BRI channels and 144 analog trunk lines are available. New to release 4.0 is SIP trunking (Session Initiation Protocol). Customers can enjoy low-cost call services with up to 128 connections to Service Providers offering "SIP trunk services" (often including free site-to-site calling). A new feature key, the 'Smart Card' fits securely inside the control unit, reducing the risk of loss or damage. IP Office 500 provides up to 128 voice compression module (VCM) channels available in 32 or 64 channel cards (four VCM channels are included). Additional VCM capacity is easily extended by purchasing a license key.

Features:

• 4 slots to house a mixture of extension cards and VCM cards; Digital Station 8 card, Phone 2 and Phone 8 cards, VCM-32 and VCM-64 cards
• Optional trunk daughter card support: Analog Trunk Module 4 card, BRI-4 and BRI-8 cards (2 x 2B+D and 4 x 2B+D channels respectively)
• Support for IP400 trunk and VCM cards using a Legacy Card Carrier
• Slot for smart card Feature Key – required for system operation as well as licensing of optionalv features.
• Support for up to 8 IP Office Expansion Modules (requires upgrade to Professional Edition): Phone modules (8, 16, 30), Digital Station modules (16, 30), Analog Trunk Module 16, So8 module.
• Up to 30 Voicemail Pro ports
• Music on Hold (MOH) Supported

Avaya IP Office 500 System Control Unit